Department Investigating High Water Bills

Oct. 1, 2017Office of Council Member Ellen Cohen

Some residents throughout Houston have reported unusually high water bills in the aftermath of Hurricane Harvey. The Public Works and Engineering Department is asking any impacted residents to contact their Customer Account Services immediately at (713) 371-1400 to report their situation. Eligible accounts will be placed on an administrative hold while under investigation. Penalties will not accrue and accounts will not be disconnected during this period.