Updated Resources: Hurricane Harvey Aftermath

Sep. 8, 2017Office of Council Member Ellen Cohen

**Please report ALL home flooding to the City’s 311 hotline. These reports are critical because they determine the recovery resources Houston may receive from FEMA.**


The Solid Waste Department is cycling through all neighborhoods to collect storm debris on an ongoing basis and will do so until all material is collected. Please place your storm debris at the curbside as soon as possible, and residents are asked to avoid parking cars on the street to facilitate pickup. Instructions on placing and separating storm debris »

Normal garbage collection schedules have resumed. Recycling and heavy trash pickup has been temporarily suspended until further notice as all related crews and trucks are assisting with disaster debris collections.


The first round of preliminary “through the windshield” inspections for flood-damaged homes is underway via the Department of Neighborhoods. Thus far, the City has completed over 10,000 of these exterior damage assessments, which assist the City of Houston in applying for federal disaster aid.


After receiving an overwhelming number of inquiries from citizens and companies who want to help, Mayor Sylvester Turner has established the Hurricane Harvey Relief Fund that will accept tax-deductible flood relief donations for victims affected by the recent floods.

Residents who wish to volunteer are asked to register via the Red Cross in order to sign up for specific shifts at shelters throughout Houston.


  • Disinfect items that touch floodwaters: 1 cup of bleach per 5 gallons of CLEAN water. Dispose of whatever cannot be washed.
  • If cans have come in contact with flood or storm water, remove the labels, wash the cans, and dip them in the bleach/water solution. Re-label the cans with a marker
  • Food containers with screw-caps, snap-lids, crimped or twist metal caps, flip tops, snap-open, and home canned goods should be discarded if they have come into contact with floodwater because they cannot be disinfected.

If you are aware of any seniors or disabled residents in need of assistance with storm cleanup, please sign up for help from the Cleanup Assistance Hotline at 1-844-965-1386.


The Texas Watch resource page informs Texas property owners struggling in Harvey’s wake.

Carefully document all damage to  your property and all of your correspondence with your insurance company.

Flood insurance is administered by the NFIP and has strict Proof of Loss procedures. Begin the process ASAP. Be sure to carefully document all damage with photographs and videos as soon you are able to do so. For a detailed step-by-step process on how to file a flood damage claim.


The Houston Bar Association has expanded its LegalLine services to provide Houstonians impacted by Hurricane Harvey with free assistance on legal questions relating to insurance, landlord/tenant issues, contracts, lost documents, FEMA matters, and other disaster related topics. Residents may contact (713) 759-1133 or toll-free 1(800) 959-1133, Monday-Friday, from 3PM–5PM, through September 29th.

Lone Star Legal Aid has set up attorney booths at the George R. Brown Convention Center, NRG Stadium, and other shelters throughout Houston to provide flood survivors with free legal advice.